How fast will my order be delivered?
We will post your order as soon as we can. As we want to minimize waste, our approach is made-to-order. We prepare your kit or any other order once placed by you. If we have all the different products on stock,your order will leave max the day after you placed your order. In case we have ran out of stock, we will immediately reproduce and your order will leave max one week after it has been placed.
For shipments in the Netherlands we count 1-3 delivery days. For shipments with Europe, the delivery will take 3-5 working days. For the rest of the world the delivery will take 5-10 working days.
Can I return products bought from WOOLALOOP?
Yes you can return any WOOLALOOP product as long as the product has not been used, meaning wraps around the yarn and pattern unopened. You will be responsible for the costs of returning, unless we have delivered an incorrect product. If you want to return a product, please contact us within 14 days after the delivery at firstname.lastname@example.org and we will assist you further.
How responsible are WOOLALOOPproducts?
With every choice we make, we will always aim for the most environmental, animal and human-friendly option. All our yarns are organic and 100% natural. The yarns are spun in Italy with South American wool and alpaca. All yarns have received the GOTS certification, which is the main global standard for organic textiles. It ensures animal and human welfare and means that the use of chemicals is kept to an absolute minimum. The wool is not bleached before it is dyed. We use only unbleached paper for our packaging. Our packaging has been designed for re-use. We don’t use any plastic in our packaging. Our knitting needles are made out of strong and durable maple wood. The wood carries the FSC certificate, which ensures that the needles are made in an environmentally, economically and socially responsible way. Do you have more questions on this topic? Please don’t hesitate to contact us.